Warranty

Saumarra 1 Year Limited Warranty

Saumarra warrants its custom wood doors to be free from defects in materials and workmanship under normal use for a period of 1 year from the original purchase date by the original owner.

Minor surface imperfections and variations in grain and color tones inherent in natural wood are not considered defects. This warranty excludes normal contraction and expansion due to local climate and seasonal weather conditions, improper installation, and normal wear. Non-specified uses of the door are not covered. All exterior doors must be protected from direct UV exposure and installed under a minimum 6-foot overhang to shield the door from sun and moisture. Doors not adequately protected from weather exposure will not be covered under this warranty.

Maintenance and adjustments are the owner's responsibility. Saumarra does not assume liability for any labor charges related to the removal or reinstallation of replacement part(s). Any modification beyond the door's intended use voids all warranties.

Doors shall be stored at a relative humidity of 50–70% and protected from exposure to light. Failure to do so void this warranty. Additionally, doors that leave the factory unsealed are not covered under this warranty. It is the customer’s responsibility to fully seal the door — on all sides including edges, top, bottom, and hardware cutouts — prior to or immediately upon installation. Prolonged exposure of an unsealed door to humidity or environmental elements may result in warping, cupping, or other damage that is not covered under this warranty.