Shipping Policy

Shipping, Handling & Delivery

Saumarra works with trusted logistics partners to secure the best available rates for both air and sea freight. All shipping costs, including freight, customs brokerage, duties, taxes, insurance, and any destination charges, are the responsibility of the Customer unless otherwise agreed in writing.

We will coordinate shipping and provide the most suitable balance of cost and transit time. Typical transit times are approximately 8 days by air freight and 60 days by sea freight, although these timeframes are estimates only and may vary depending on destination, customs clearance, and carrier schedules.

Special delivery requirements, including liftgate service, residential delivery, inside delivery, white-glove service, storage, or re-delivery charges, are the responsibility of the Customer.

The Customer is strongly encouraged to purchase cargo insurance. Risk of loss transfers to the Customer once the shipment has been collected by the freight carrier from Saumarra's facility.

Storage Fees & Delayed Shipment

Upon completion of the Customer's order, Saumarra will notify the Customer in writing that the product is complete, ready for shipment, and that the remaining balance is due.The Customer is responsible for paying the remaining balance, including all applicable shipping, crating, taxes, duties, and any other outstanding charges, within sixty (60) calendar days of the written notification.If the order remains unpaid or the Customer delays shipment beyond sixty (60) calendar days after written notification, Saumarra will assess a storage fee of USD $50 per day, beginning on the sixty-first (61st) day. Storage fees shall accrue daily until the order is paid in full and released for shipment or picked up by the Customer. All accrued storage fees must be paid in full before the product will be released.While Saumarra will exercise reasonable care in storing completed products, all products remaining in storage after the sixty (60)-day period are stored entirely at the Customer's risk. Saumarra shall not be liable for natural wood movement, environmental conditions, deterioration resulting from prolonged storage, or any loss resulting from delayed pickup or shipment.

Receipt & Inspection of Goods

The Customer must inspect all products within forty-eight (48) hours of delivery.Any visible shipping damage, concealed damage, missing components, or shortages must be reported in writing to info@saumarra.com together with clear photographs documenting the issue.Failure to notify Saumarra within forty-eight (48) hours may result in denial of any shipping-related claim.